Services
"When Values Are Clear, Decision Making is Easy". - Roy Disney
Endicott Training & Consulting offers a wide variety of topics,
and customizes presentations to meet the needs of each client.
These are just a few of our most requested topics.
Our Most Requested Topics
- Attitude!
- Perspective
- Coaching Skills
- Art of Listening
- Customer Service
- Internal Customers
- External Customers
- Personality Profiles
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- Greeting Customers
- Effective Leadership
- Telephone Courtesies
- Communication Skills
- Value of the Customer
- Defusing Angry Customers
- Resolving Internal Conflicts
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- TEAM Building
- Goals Setting
- Authentic Customer Care
- Understanding the Value of the Customer
- Create / Live Your Mission Statement
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Our Popular Sessions
- “I Get To!”tm…
Life... Work… It’s all in our Perspective!
- “Enjoy the Serve!”
Finding Purpose in Serving Others
- “Is Anyone Following?”
Leadership Principles
- "Two or More can be a Great Team"
Principles for great TEAM building!
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- "Appreciating Differences"
Personality Conflicts?
- “Just Get Over it…or Can We?”
Resolving Conflicts Effectively
- “Authentic Customer Service!”
Basic Principles of Customer Care
- “Habit is Overcome by Habit”
- "Choosing to go to the next level"
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REAL CUSTOMER SERVICE:
- The Value of the Customer
- Honor Thy Customer
~ Greet Them
~ Telephone Courtesies
- Relationship "selling"
- Defusing Upset Customers
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INTERNAL CUSTOMERS:
(aka: co-workers)
- Appreciating Each Other
- Personality Profiles
- TEAM Building
- Resolving Internal Conflicts
- No Gossip Zone
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