Joan Endicott

The Man In The Glass

Fri, 05 Oct 2007 17:08:30 GMT

When you get what you want in your struggle for self, And the world makes you KING for a day. Just go to the mirror and look at yourself, And see what THAT man has to say. For it isn�t your father or mother or wife, Whose judgment upon you must pass. The fellow whose verdict counts most in your life, Is the one staring...

BSU Broncos Regard Attitude as Key Component

Mon, 04 Jun 2007 02:26:34 GMT

I was blessed to have the opportunity to speak to the Boise State Bronco’s Football team Monday evening before they started their summer practices on Tuesday morning.

I shared my trademark, “I Get To!”tm theme with them. It’s a simple mental tool that helps us make a shift in perspective and attitude, allowing us to refocus on what matters most in our lives and living...

Is �Drive-through Attitude� Sacrificing Customer Care?

Thu, 17 May 2007 16:22:44 GMT

Road rage and aggressive driving is just one area that is symptomatic of our high-stressed, high-strung society. Because most people are in the habit of running late rather than early, there is greater intolerance of anyone who “dare” slow them down or get in their way. As a result of this craziness, we, along with our loved ones are put into a higher risk for basic travel every day.

In addition, we live in an instant...

�Always� do more than is required of you�

Thu, 17 May 2007 16:20:16 GMT

Remember the term “bakers dozen”? It’s a simple, yet very affective concept to insure customers feel appreciated. It was started for the very reason mentioned, to make sure that people felt they were taken care of (not taken for granted) and appreciated for their patronage. Giving a customer the 12 items they paid for is to be expected, but the 13th, is a gift.

When we are warmly welcomed into any...

�ATTITUDE IS EVERYTHING!�

Thu, 17 May 2007 16:19:01 GMT

We’ve all worked with people who were a blessing to work alongside of as well as had the challenge of working with those who were less than a pleasure to work with. As customers, we’ve been the benefactors of employees with a great attitude who went above and beyond the call of duty for us. On the other hand, we’ve experienced what it is like to be the recipient of employees who grudgingly do as little as possible for the customer. The one...

Hire for Heart � Train the Skills

Thu, 17 May 2007 16:10:34 GMT

"Whether someone is the 'right person' (for the job) has more to do with character traits and innate capabilities than with specific knowledge, background, or skills." - Jim Collins, "Good To Great"

It�s so refreshing when we get wonderful service from genuinely nice people, isn�t it? Usually, as customers, we are much more patient with...

At Work, In Life �Take the Opportunity to �Enjoy the Serve�

Thu, 17 May 2007 15:57:31 GMT

Did you know that on average, if you live to be 75 years old, you will accumulate, at least a solid 13 years at work (24/7)? When we think about how much time we spend at work, why not make the most of it? Attitude and perspective have everything to do with whether or not we enjoy our life, certainly including our jobs.

When we�re at work, we have a particular course we will take that day. We will have the same number of hours, performing various tasks, meeting...

�Customer Service Basics� Foundational for Every Business

Thu, 17 May 2007 15:37:01 GMT

Think about how you feel as a customer when you enter a business looking for products or services, only to have an employee(s) treat you as an inconvenience. They may end up helping you, but clearly, you are not a priority. We may not remember exactly what was said or done, but we remember how we feel at the time. That�s the key!

The fundamental thing that should be trained in every business and organization, on an ongoing basis, is that the customer is THE...